~ YOUR WELL - BEING ~
Freedom Day 19th July updated 15th July *****
For the safety and well-being of both our guests and our team, we shall be continuing to observe some COVID-19 working practices through to the end of the season( 31 October for us). at which time we will review this again in line with government guidelines. Please see more detail below.
As a result of the pandemic, we have made changes to ensure that for both our guests and staff, safety is our priority. This is to give you all peace of mind to enjoy your break with us. To that end, for those of you who know us already, it’s more about highlighting changes, and for new guests it’s providing some insights, so you know what to expect and feel comfortable you’ve made the right choice for your stay.
When you book with us, you will receive a confirmation, and a link to this page. We shall be updating this on a regular basis to reflect any changes.
Health & Well-Being
We ask that you continue to monitor your health and well-being prior to arrival, and in line with Government guidance (https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/), and DO NOT TRAVEL if you have the following:
A high temperature, or a new persistent cough, or a loss of taste and/or smell
Have knowingly come into contact with anyone displaying the above symptoms within the last 14 days
Are living with someone in self-isolation or should be self isolating yourself
Are living in a lockdown postal code area, in or a country which adheres to different government guidelines
As it draws closer to your check-in date, we will contact you again to confirm your expected arrival time, and ask if you have any other special dietary requirements, or allergies that we need to be aware of to make your stay more comfortable.
Check-in/Check Out times
To enable us to comply with UK legislation, and maintain the optimum safety standards for you, we are amending our check-in time to 3.30p.m., and check out time to 1000a.m. This will allow us extra time to carry out deep cleans in the property. We understand that this is more restrictive than previously, so we ask for your co-operation, and would like you to bear with us on this As government guidance changes we will look to amend this.
On arrival, we will do a simple health check by taking your temperature.
In the event that your temperature exceeds 38.00 degrees centigrade,(or 100.4 fahrenheit),we will ask you to comply with government guidelines, by returning home and self isolating. We will be unable to offer you a refund, but will be happy to re-book you at a later date.
Face Covering and/or Mask
During your stay, we no longer require you to wear a face covering, unless you choose to do so. However, we ourselves will continue to do so in the short term, and will review this over time.
We would ask you to manage your own luggage. However, if that is not an option for you, we will take it and leave it outside your room for you.
These are provided throughout the property. These are located at reception, outside the breakfast room, on the mezzanine floor, and on the first floor. We encourage guests to use these regularly during their stay. We also ask you to observe social distancing practices. We ask you please to sanitise when you enter and exit Carlton Court, your own room, and the breakfast room
In reception, there will be a table placed by the reception desk where your room key will be placed. In your room , you will find a personalised ‘Welcome Pack’. This will contain details about your room, how you can reach and communicate with us, plus related information . You will also see a ‘Return Key’ box on the same table. We ask you to deposit your room key here when you check out. Your key will be sanitised before and after your departure.
All payment will be taken in advance of your arrival. If you have not stayed with us before, we may ask to see some identification with a photo, namely, a driver’s licence, passport or identity card. card.
Locating your room
Observing social distancing guidelines, we will firstly take you to the breakfast room, and show you your designated table for the duration of your stay, and briefly outline how the breakfast service will operate. More details will be given in your room folder.
We now offer you a choice on arrival
Option 1 - Full servicing as was in place pre-COVID.
Option 2 - as per below
If you do not want us to enter your guest bedroom, we would ask you to place the following outside your room for collection:
Rubbish to be disposed in your bin for us to collect
Any dirty crockery, plus your milk bottle if you would like that replenished
Dirty laundry or bedding that needs to be replaced
For your information, all crockery and cutlery will be washed in our dishwasher and not handwashed.
We will provide a laundry basket with extra bin bags for your use. This will be placed in your wardrobe.
Where possible we would ask you to re-use your towels .
We have a check list of consumables which we can provide for you. We will stock your room at the beginning of your stay. If you run out of any items, please leave your completed sheet with outside your door each day. Any consumables being replenished, we will leave outside your room door.
If a situation should arise where we would need to enter your room, we would require guests to have already vacated their room for 30 mins. We will only enter rooms wearing the required PPE, and will sanitise hands before and after. Please note, further details will be found in your room folder, and of course please feel free to ask us if you have any questions that you need clarified.
Room Servicing for longer stays of more than 4 nights
We will agree with guests on an individual basis, how we will do this, as will need to do a full service of your room, at related intervals depending on the length of your stay.
We will now only be offering 4 tables in our breakfast room, and will have set times at quarterly intervals starting at 0815, with the last sitting at 0930. This will enable us to clean and sanitise tables as they are used , and we ask for your co-operation in adhering to your allocated time.
The breakfast menu will be included in your room folder . We will not have the buffet table laid out as before. However, we will still provide cereals, fruit, and croissants as a lighter option. The only difference now is that you need to pre-order in advance, and we will serve you. We are continuing to cook to order, but again will ask you to complete a pre-order form for each day. Our range of menu choices will meet most dietary requirements, offering our full English, plus vegetarian, gluten free and vegan options. Your pre-order forms will be found in your room folder. We need to receive those by 7.00pm on the previous evening.
Food and Drink on Arrival
Guests have the option to choose a Devon cream tea that is served on their day of arrival between 3.30pm and 4.30pm.This needs to be pre-ordered and is priced at £6.00 per person. See details below:
Devon Cream Tea
This includes 2 scones (per person) with jam and/or clotted cream, served with either tea or coffee. ests who have booked on a package or promotion, this will already be included in your rate.
Our policy strictly states that we DO NOT allow takeaways in guest rooms, and we continuing to maintain that. However, we will open up our breakfast /room between 6.30p.m. and 7.30pm. in the evening. If you wish to book a slot, we will lay a table up for you with disposable plates, napkins and plastic cutlery. We ask you please to clear your table, and place rubbish in the bin provided when you have finished, and we will then dispose of it for you. To reserve a table, you just need to let us know in advance before you go off for the day.
We have now re-instated our Honesty Bar. We have a small selection of drinks available so if you would like anything just let us know.